MARTINSBURG, W.Va. – Brandy Long, RN, was recently named City Hospital’s Quality Service Award winner for Feburary 2012.
Each month, the hospital’s Service Award Committee selects an employee to receive the Quality Service Award. Long, an ICU nurse, was nominated for her efforts to assist an 18 year old patient who had been recently diagnosed with diabetes.
According to the nomination form, Long went above and beyond to assist the patient with diabetes education. She was observed speaking on the telephone with the patient after he was discharged making sure that he had followed discharge instructions. “Throughout our discussion she portrayed the utmost empathy for this young man,” stated Dana Stewart, RN, a colleague who nominated Long. “I believe she touched his young life and made a tremendous difference in how he views his disease and his world,” she added.
Criteria for selection as a Quality Service Award recipient includes: demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities, displaying exceptional dependability, exhibiting effective relationships with others, displaying a commitment to service and serving the City Hospital community, and meeting the criteria for the WVUH-East mission, vision and values.
Nomination forms for the Quality Service Award are available at locations throughout the City Hospital campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.
City Hospital’s February Quality Service Award winner Brandy Long, RN (center) is pictured with Anthony Zelenka, chief administrative officer (left) and Debra Rohrbaugh (right), patient flow coordinator.