MARTINSBURG, W.Va. – Lisa Cook, RN, obstetrics department, was recently named City Hospital’s Quality Service Award winner for November 2011.
Each month, the hospital’s Service Award Committee selects an employee to receive the Quality Service Award. Cook was nominated for going above and beyond to help her patients and family members.
On the nomination form, an employee wrote, “The ER had a 12 day old in cardiac arrest. Our staff asked OB nursing staff to come to the code. Lisa and her staff were in the room before the patient arrived. The OB staff was wonderful with assisting in any possible way. After the patient expired, Lisa remained with the family offering superb emotional and bereavement support.”
Criteria for selection as a Quality Service Award recipient includes: demonstrating a consistently high level of productivity and quality of work along with a high degree of initiative in performing work responsibilities, displaying exceptional dependability, exhibiting effective relationships with others, displaying a commitment to service and serving the City Hospital community, and meeting the criteria for the WVUH-East mission, vision and values.
Nomination forms for the Quality Service Award are available at locations throughout the City Hospital campus. Anyone who witnesses an employee displaying outstanding service is encouraged to complete and submit a nomination form.
City Hospital’s November Quality Service Award winner Lisa Cook is shown being presented the award by Donna Clews (left), vice president of patient care services and Melanie Riley (right), OB nurse manager.